Our Terms and Conditions of hire
Here at Together Teepee we aim to be transparent with our booking terms, therefore we have set out our Terms and Conditions of hire below. As always, if you have any questions regarding your booking, please do not hesitate to contact us!
When making a booking with us, you agree to, and are bound by, the following terms and conditions:
A 50% non-refundable booking fee of the total order amount must be paid to accept the terms and conditions, establish the booking and secure the date/hire of items required. The booking fee is non-refundable and non-transferable, it being the agreed loss suffered by Together Teepee in the event of a cancelation. The booking fee will be deducted from the total chosen package cost and the remaining balance is due four weeks prior to the function date. We will endeavour to notify you that the remaining balance is due. However, it is incumbent on yourselves to make all payments at the appropriate time. Payment can be made via PayPal to firstname.lastname@example.org. We do not reserve or provisionally book dates without a 50% deposit.
Quotations & Price Changes
We reserve the right to change prices without prior notice. Once your 50% deposit has been received, if the hire charge for that specific item(s) has increased, we will honour the original quotation. Should you receive a quotation and not place a deposit, however, the new pricing structure will apply thereafter and you will subsequently be charged the new, increased hire price. All quotations given are entirely complimentary; there is no obligation to proceed with the booking. Quotations are invitations to treat; therefore, they are not legal offers capable of being formally accepted. Please check availability with us prior to paying your deposit – especially if you have not contacted us for a while.
Damage Deposit/ Breakages
We do not require a damage deposit, we understand that accidents do happen. In the event of any excessive damage or breakages, we will notify you of said damage by email, with photographic evidence and an itemised bill. We will then request you pay the full balance within 7 days.
The 50% deposit to establish the booking is strictly non-refundable & non-transferable. The remaining balance that is due 4 weeks prior to your function date is also strictly non-refundable & non-transferable, once paid.
Period of Hire
The hire period for all of our props is from 10am until 1am unless agreed prior to the function by email. You may not hire our item(s) to third parties or dry hire from us; the person booking the items for this hire period must be the intended user.
Teepee’s and Magical Accessories - Delicate Props
Our teepee’s and accessories are handmade and therefore must be treated with absolute care. Subsequently, we reserve the right only install our items inside. Additionally, they must not be moved, and must remain in the same place as installed, ready for collection by us.
Delivery, Installation & Collection
We will deliver and install to your venue; we do not allow self-pick-up. We cannot be held liable for failure of delivery and installation due to events outside our reasonable control. If we do not have access to the venue, either for delivery or collection, as previously agreed, we may have to make a separate additional journey and will charge accordingly.
We hold full Public Liability Insurance. You may ask to see our certificates at any time.
We ensure all of our teepee’s and props are regularly maintained as appropriate. We ask that all children are supervised by a responsible adult whilst using our equipment. We cannot be held accountable for any damage caused to property or person whilst they are under your supervision and care.
Replacement of a Damaged Item
Should we suffer any form of damage to our props prior to your function, we will endeavour to replace or repair this item in time for your event - you will be notified of this. Should you prefer a refund, as opposed to a replacement, please inform us and we will immediately oblige.
Discounted / Charity Hires
We support a set number of charities throughout each year and do on occassion offer discounted rates in exchange for promotion. Our full terms and conditions still apply. If you wish to hire from us regularly, please inform us of this as it may entitle you to long-term hire discount, as appropriate.
Photography & Copyright
Should you wish to use any of our photographs or imagery for public / corporate use, please email us to obtain express agreement. Our company name, tag line, logo and branding are not to be used by any third party other than ourselves. All wording and imagery on our website and social media networks such as Facebook are under copyright. Any attempt to pass off our products, services, company name or details, as the work or intellectual property of another, is fraud by false representation (s.2 Fraud Act 2006) and will be dealt with legally, as appropriate.